Consumer Notice & Informed Consent

Provider Information

Name: Josalynn Cartagena , M.Ed.
License Type & Number: LPC #83435
Practice Name: Sol Shines On Counseling
Email: josalynn@solshineson.com
Phone: 281-973-7243

I am licensed in the State of Texas and regulated by the Texas Behavioral Health Executive Council (BHEC).

Texas Behavioral Health Executive Council (BHEC)
📍 https://www.bhec.texas.gov
📞 (512) 305-7700

If you have a concern or complaint about my services, you may contact BHEC directly using the information above.

You have the right to access your clinical records in accordance with Texas law.

To request records, please submit a written request to:
josalynn@solshineson.com

Requests are typically processed within the timeframe required by Texas law. Fees for copies may apply as permitted by law.

You may also file a consumer complaint with the Texas Attorney General’s Consumer Protection Division.

📍 https://www.texasattorneygeneral.gov
📞 (800) 621-0508

All information shared in therapy is confidential and protected by law. Your information will not be released without your written authorization except in circumstances required or permitted by law.

Confidentiality may be broken without your consent in the following situations:

• If there is risk of serious harm to you or another person
• Suspected abuse or neglect of a child, elderly person, or dependent adult
• A court order or subpoena
• As otherwise required by Texas or federal law

Only the minimum necessary information will be disclosed.

Therapy involves discussing personal, emotional, and psychological issues and may involve discomfort at times. While therapy can be beneficial, no specific outcome can be guaranteed.

You have the right to:

• Ask questions about the therapeutic process
• Refuse or discontinue services at any time
• Request referrals to other providers

Fees, payment policies, and cancellation requirements are provided separately and reviewed prior to the start of services.

By engaging in services, you acknowledge that you have read and understand this information and consent to treatment under these terms.